AUSTRALIAN MANAGED MULTI-CHANNEL OUTSOURCED CONTACT CENTER

Our Services

My Call Centre was designed to deliver cost efficient customer support, quality and consistency
Go to Business Process Outsourcing

Business Process Outsourcing

Our customer service centres run 24/7 through multiple channels, including voice, e-mail, and chat.
Go to Retail Call Centre

Retail Call Centre

Provide your customers a central support centre where they can place orders, process refunds/returns, track orders and more.

Go to IT Support

IT Support

Establish your own cost effective IT Service Desk. Your staff can have their IT problems solved by a simple call or email.
Go to Fundraising Campaigns

Fundraising Campaigns

Do you require a solution to run a fund raising campaign for you? Our staff can dial for dollars for you.

Go to Telemarketing & Sales

Telemarketing & Sales

Do you require your product or service marketed to the masses? Each of our staff are competent at averaging 150 calls a day.

We provide tailored business process outsourcing solutions

ABOUT

We can help solve your staffing problems

At My Call Centre, we provide managed outsourced recruitment solutions aimed to meet business staffing objectives and workforce strategies.

Our simple and effective tailored outsourced solutions are focused on:

  • Business Process Outsourcing
  • Recruitment Process Outsourcing
  • Managed Service Provision
  • Talent Based Outsourcing
  • Business Intelligence staff

We provide individuals or teams for business process outsourcing, retail support, customer and IT support, telemarketing and fundraising.

My Call Centre aims to provide the highest level of professional service for small to medium size businesses, while providing the most feasible and cost-effective solutions.

OUR HAPPY CLIENTS

OUR MANAGEMENT TEAM

MICHAEL THANDI

CEO
Michael has over 13 years in managing outsourced teams and projects.

LEAH ALICO

Call Centre Manager
Leah runs the In/out bound Customer Support office and is in charge of a team of 30 telephone support staff

TABREZ SHAIKH

IT Support Manager
Taberez heads up the IT Support Centre and Business Intelligence with his team of 20 staff.

View our Business Presentation

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Get in touch

Have a problem or a need? Perhaps just a question. We’d love to help you.

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FREQUENTLY ASKED QUESTIONS

Does My Call Centre fully comply with Australian laws and legislation?

Yes, My Call Centre is subsidiary of Advertron Pty. Ltd. an ASIC Registered company and complies with local tax, consumer and Fair Work laws.

How much does outsourcing cost?

Apart from being very cost effective, this is something we can discuss by accurately knowing the requirements of the project or the campaign.

What do your Call Centres offer?

Everything from customer support, IT support and business process outsourcing, to telesales, fundraising and marketing

What are the skill levels of the IT staff?

The IT Service Desk skills range from basic to advanced. No project is too small or too big.

How are the teams structured?

Each team has a Leader; our Call Centre Manager runs the office. Depending on the campaign, we can add other staff for other functions if required.

How many calls can telemarketers make?

While there are many factors that can change this, it is approximately 150 calls for a standard 8-hour shift.

Which number do we call for support?

We assign your own local or toll free number.

Do you guarantee appointments or sales?

There is no guarantee. However we do work with our clients to determine the desired results for each campaign.

Will my staff remain the same?

From a training and consistency aspect – Absolutely.

How can we be assured on the quality of output?

All our telemarketers are well trained by mentors who possess extensive experience in the telemarketing and customer service field. We also have our quality monitoring in place to ensure peak performance.

How do we get the appointments?

We can email daily reports or setup automation to send leads as they’re received

How many staff can I hire at a time?

ou can hire one or a team of ten or more.

Which time zones can staff work in?

They can work in whichever time zone you require them to work in.

Can staff work 24x7, weekends and public holidays?

Yes, they can work according to your requirements.

How do we communicate with the staff?

Typically we will have conference calls with the Call Centre Manager and Team Leader.

What duration can staff be hired?

You can hire from a few hours to as long as you wish.

Is there a minimum contract?

We can provide staff from one day to as long as you like.

Is there a minimum amount of agents for a campaign?

No there isn’t. However for a successful campaign we recommend no less than 3 agents per day.

How soon can we get started?

Call us on 0432 418 546 and we can have you started within 48 hours, depending on your specific requirements.